ENGINEERING CONSULTANCY GROUPE
Automated client intake — and saved their team 15 hours a week.
ECG was losing four days to client intake before any work could begin. Forms, emails, scheduling — all manual, all slow. We built one automated pipeline that handles everything from first enquiry to booked kickoff call. The team reclaimed 15 hours a week and clients felt the difference immediately.
Challenge: ECG was drowning in intake forms, document requests, and scheduling back-and-forth. Every new client engagement required multiple manual steps across three different systems. A process that should take hours was taking four days — and the delay was costing them clients who moved on to faster competitors.
Solution: We built a single end-to-end intake agent that activates the moment a new enquiry arrives. It collects project requirements through a structured conversation, classifies the project type, matches it to the right team based on availability and expertise, and schedules the kickoff call — all without a single human touch. The agent connects natively to their CRM, calendar, and document system. No new tools required.
Deployment: Discovery and architecture in week one. Build and integration in weeks two and three. Live with a supervised period in week four. Full handover with documentation by end of month.
Outcome: Client intake time dropped from four days to under two hours. The team reclaimed 15 hours per week previously spent on coordination and manual follow-up. Client satisfaction scores improved in the first month — faster responses, more consistent communication, fewer dropped enquiries.
Testimonial: "Our clients used to wait four days just to get started. Now the first call is booked before we even know the enquiry came in." — M. Fontaine, Managing Director · Engineering Consultancy Groupe™
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