Deployed a 24/7 AI support agent — and eliminated their support backlog overnight.

Challenge: Mira Capital's support inbox was overwhelmed with repetitive questions about orders, portfolio details, product information, and policy clarifications. None of these required genuine expertise — just access to the right documentation. But because no system existed to handle them automatically, they landed on the support team every day. Four hours daily, per agent, on work that should never have reached a human.

Solution: We trained a custom conversational agent on Mira Capital's complete knowledge base — policy documentation, product catalogue, FAQ library, and historical support tickets. The agent was deployed simultaneously across their chat widget, support email, and direct message channels. It handles tier-1 enquiries autonomously, escalates only when the query genuinely requires human judgment, and logs every interaction with full context for the team to review.

Deployment: Knowledge base audit and agent training in week one. Deployment across all three channels in week two. Supervised live period in week three with the support team reviewing every escalation. Full handover by end of week three — one week ahead of schedule.

Outcome: The support backlog was eliminated within the first week of live operation. The agent now handles 94% of inbound queries without escalation. The support team was fully redeployed from tier-1 query handling to complex, high-value client relationships — the work they were hired for. Response times across all channels dropped from hours to under thirty seconds.

Testimonial: "We didn't need more support staff. We needed a smarter system. Archon built one in three weeks and our backlog disappeared overnight." — S. Torres, Operations Lead · Mira Capital